FREQUENTLY ASKED QUESTIONS
Do you offer gift wrapping?
No, we do not offer a gift wrapping option at this time.
Are purchases tax deductible?
Will my order get to me without any issues?
We use USPS (United States Postal Service), UPS, FedEx and DHL for deliveries inside the United States - all trusted carriers.
What about shipping and delivery?
Our fulfillment team fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL).Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
Do you ship outside the US?
We currently do not ship outside of the U.S.
Can I change my order?
If you need to change your order before it is shipped, you can request an order change by contacting Customer Service with your order number. We can change the shipping method, reduce item quantities, or cancel items on your order. Unfortunately, we cannot increase quantities or add additional items to an order. In that case, you'll need to place an additional order. To request an order change, send an email to Customer Service (be sure to reference your order number) or call us at
Is it safe to submit personal information over the web?
How long will it take to receive my order?
We begin the fulfillment process immediately when you place your order. Your order will normally ship within 24-48 hours, but may take longer due to inventory fluctuations.
Orders placed after 11:00am CST are processed the following day. All orders placed after 11:00am CST Friday are processed the next business day; Monday.
Deliveries are made Monday through Friday, excluding holidays. Orders placed on holidays are processed the next business day following the holiday. We recognizes the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day.
What credit cards do you accept?
Do you have a store near me?
For a complete list of our stores with addresses and phone numbers, go to our Store Locations page.
When will my credit card be charged?
How do I insure the product I am ordering is the right size?
Please see our sizing charts.